Reservations Coordinator | Margaret Family

Margaret; Sydney; Hybrid; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Dining discounts across group

Staff benefits

Career development opportunities

Beautiful Double Bay location

Job summary

Margaret Family in Sydney is seeking a proactive Reservations Coordinator to manage daily bookings across our venues in Double Bay. You will track confirmations, respond to guest inquiries and uphold premium service standards at every touchpoint.

The role requires 2+ years in reservations at similar calibre restaurants, excellent communication, and strong organisational skills. Weekend and early-evening shifts are required; join a supportive team with dining discounts and staff benefits.

Qualifications

• 2+ years in reservations coordination at similar calibre restaurants.
• Excellent phone and email etiquette.
• Strong organisational skills and attention to detail.
• Experience with SevenRooms or TripleSeat preferred.
• Calm under pressure and solution-oriented.

Responsibilities

• Manage daily reservations across venues.
• Track bookings, confirmations and correspondence.
• Uphold premium service standards at every guest touchpoint.

Skills

Reservations coordination

Communication

Organisation

Phone etiquette

Attention to detail

Weekend availability

Tools

SevenRooms

TripleSeat

Job description

Reservations Coordinator | Margaret Family

Join one of Sydney’s most exciting hospitality groups in a pivotal role, coordinating reservations and bespoke events across our renowned venues in Double Bay.

About Us

The Margaret Family is the hospitality group led by celebrated chef Neil Perry, bringing exceptional food, service, and a philosophy of care to the Double Bay community. Our group includes multiple venues known for their warmth, professionalism and standout dining experiences.

We are growing - and looking for an enthusiastic and highly organised Reservations Coordinator to be the face of our booking and event experience.

Your Role

As our Reservations Coordinator, you will:

Manage all daily reservations across our venues

Track bookings, confirmations and correspondence

Uphold premium service standards at every guest touchpoint

What We’re Looking For

2+ years’ experience in a reservations coordination role within similar calibre restaurants

A confident communicator with excellent phone and email etiquette

Strong organisational skills and attention to detail

Experience with SevenRooms and Triple Seat preferred

Calm under pressure and solution-oriented

Passion for food, events and delivering exceptional guest experiences

Availability to work weekends and early evenings

What We Offer

Competitive hourly rate + tips

Approximately 30 hours & 5 days per week, Wednesday to Sunday.

Career development opportunities within a growing hospitality group

Work closely with industry leaders and passionate professionals

Staff benefits – dining discounts across the group, supportive team culture

A beautiful Double Bay location and dynamic work environment