Reservations Agent

Accor; Manly; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Harbour views

Discounts for accommodation

Accor Staff Benefits Globally

Career progression

Discount on all food & beverage

Free onsite parking

Referral program

Free employee assistance program

Job summary

Q Station, part of the Accor family, sits on Sydney Harbour in Manly and offers boutique accommodation, events and experiences. We are seeking a Reservations team member who is ideas driven, guest experience focused, and ready to contribute to delivering the Q signature service.

You will report to the Reservations Manager, process and respond to bookings for individuals, groups and corporate clients, upsell where possible and liaise with Sales for wedding and events.

Qualifications

• Previous experience in a reservations, hotel reception or customer facing role is highly regarded.
• Exceptional telephone manner and etiquette.
• Professional and personable demeanour, with excellent communication skills and a positive attitude.
• A friendly and proactive approach in resolving issues.

Responsibilities

• Process and inputting all reservations bookings following hotel reservations policy and guidelines (individual, group and corporate bookings).
• Ensure a timely response to all reservation enquiries.
• Ensure all reservations details are accurate and actioned timely on the same working day.
• Contribute to upselling initiatives through the reservations and front office teams.
• Maintain a positive selling approach to maximise overall hotel revenue.
• Provide efficient, friendly and professional service to all guests.
• Liaise with the Sales Team ensuring they are supported with all group, event and wedding bookings.

Tools

Protel

Job description

Opportunities for professional growth and skills development for the right candidate

The Opportunity

This role forms part of our Reservations Team that is ideas driven, ever dynamic, and guest experience focused. Joining some of the best and brightest people in the hotel and hospitality industry, you’ll report to the Reservations Manager where you will actively participate in interpreting guest needs and articulating and curating unique guest experiences to deliver the Q signature service for our guests and local community.

Some of your key responsibilities will include;

• Process and inputting all reservations bookings following hotel reservations policy and guidelines (individual, group and corporate bookings).
• Ensure a timely response to all reservation enquiries.
• Ensure all reservations details are accurate and actioned timely on the same working day.
• Contribute to upselling initiatives through the reservations and front office teams.
• Maintain a positive selling approach to maximise overall hotel revenue.
• Provide efficient, friendly and professional service to all guests.
• Liaise with the Sales Team ensuring they are supported with all group, event and wedding bookings.

About Q Station

Q Station is located in the heart of Sydney Harbour National Park - Manly, offering a range of incredible experiences from boutique accommodation, stunning wedding venues, modern conference facilities, a waterfront restaurant and Sydney’s best ghost and history tours.

People are at the core of everything we do, and our commitment is to ensure long-term success and development for every person who chooses to make Q Station the place they love to work. We are proud of the opportunities we provide to our team to grow their skills and careers in hotels and hospitality.

Why you should apply

You have;

• Previous experience in a reservations, hotel reception or customer facing role is highly regarded.
• Exceptional telephone manner and etiquette.
• Professional and personable demeanour, with excellent communication skills and a positive attitude.
• A friendly and proactive approach in resolving issues.
• Previous experience working with Hotel Booking and Property Management Systems(experience with Protel highly regarded).

You would like;

• A beautiful work environment on the edge of Sydney Harbour with exclusive access to Quarantine Beach and Harbour views.
• Discounts for accommodation, food & beverage, car hire and more!
• Accor Staff Benefits Globally.
• Working with a fun, vibrant and friendly team.
• Ongoing career progression and development opportunities.
• Discount on all food and beverage.
• Free onsite parking.
• Referral program.
• Free employee assistance program (EAP).

Please note, only shortlisted candidates will be contacted.