Reservations Agent

Lanson Place; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts on accommodation and d

Free stays at sister properties inAsia

Job summary

Lanson Place Parliament Gardens in Melbourne is seeking a Reservations Agent to manage bookings and inquiries with a warm, professional approach. You will handle reservations by phone and email, turning enquiries into bookings while supporting sales targets and guest satisfaction.

Open to part-time applicants as well, this role emphasizes excellent communication, independence and teamwork to deliver a premium hospitality experience in a dynamic setting.

Qualifications

• High level of motivation, self-discipline and the ability to work independently and as part of a team.
• Previous experience in a similar role, ideally within a luxury hotel or similar environment.
• Exceptional communication skills and the ability to work with a variety of stakeholders (internal & external) as well as varying management levels.
• Energy, drive, and tenacity to succeed in hospitality.

Responsibilities

• Handle reservations by phone and email.
• Turn enquiries into bookings and manage changes and cancellations.
• Assist with special requests and contribute to sales targets.
• Set the tone for guests' stay with warm, attentive service.

Skills

Motivation

Self-discipline

Teamwork

Hospitality

Stakeholder management

Adaptability

Job description

Reservations Agent - Full time Permanent- Lanson Place Parliament Gardens

(Open to part-time applicants as well)

About Lanson Place Parliament Gardens Melbourne

Lanson Place offers a luxurious home-away-from-home experience for short and extended stays at central locations in Hong Kong, Shanghai, Kuala Lumpur, Singapore, Manila. Melbourne is the first in Australia and flagship for the brand to expand its portfolio to other Australian and New Zealand gateway cities. Since 1995, the company has been delivering on its mission to perfect the art of authentic hospitality.

Reporting to the Revenue Manager, you will assist in leading our reservations activities. As the first point of contact for potential guests, you will play a crucial role in setting the tone for their stay with us.

As our Reservations Agent, you’ll help create a welcoming guest experience from the very first enquiry. Handling reservations by phone and email, you’ll use your customer service and sales skills to turn enquiries into bookings, manage changes and cancellations, and assist with special requests. With a strong knowledge of our hotel, you’ll help guests plan their stay while supporting the hotel’s sales targets and delivering warm, attentive service.

Key Requirements:

• High level of motivation, self-discipline, and the ability to work independently and as part of a team.


• Previous experience in a similar role, ideallywithin a luxury hotel or similar environment


• Exceptional communication skills and the ability to work with a variety of stakeholders (internal & external) as well as varying management levels.


• Ability to pivot focus in a fast-paced environment.


• Ability to create and maintain strong professional relationships.


• Energy, drive, and tenacity to succeed.


• Passion for hospitality.

What We Offer:

• A dynamic, caring and supportive work environment


• Staff benefits including discounts on accommodation & dining at our property as well as free stays in our sister properties in Asia.