Reservations Agent

Langham Hotels International Limited; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive remuneration

Industry-leading Learning &Development

Complimentary meals on shift

6 complimentary hotel nights per year

Employee Assistance Program

Job summary

Langham Hotels International Limited – Surfers Paradise is seeking a vibrant Reservations Agent to deliver exceptional guest service and manage room reservations. You will quote rates, answer enquiries, and uphold The Langham brand standards with courteous professionalism.

Ideal candidates will have customer service experience, strong communication skills, and the ability to work independently and with a team, using IT systems proficiently.

Qualifications

• Experience in customer service, with strong communication skills.
• Able to use IT systems and pick up new software quickly.
• Capable of independent and collaborative work.

Responsibilities

• Serve as first line of inquiry for room reservations and rate enquiries.
• Quote available rates to maximise room revenue per Langham standards.
• Provide excellent customer service and solutions to guests.

Skills

Customer service

Communication

IT literacy

Teamwork

Grooming & presentation

Education

Tertiary qualification in Hospitality/Hotel/Business

Tools

PMS/Property Management System

Job description

Langham Hotels International Limited – Surfers Paradise QLD

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold CoastandThe Jewel Residences, managed by Langhamhas ushered in a new era of sophistication to Australia’s playground.Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast –The Langham, Gold Coastoffers our guests a variety of venues each with their own unique offerings, with one thing for certain –our cuisine will always be an experience to look forward to.

We are seeking a vibrant and experiencedReservations Agentto deliver the highest level of guest service on a consistent basis and provide a seamless and memorable guest experience.

Key Responsibilities
As our Reservations Agent, you will serve as the first line of inquiry for room reservations, enquiries on cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to The Langham brand standards. The Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Qualifications & Skills
To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people.
You must also have:

• Passion for service excellence and providing superior hospitality
• Demonstrate a good attention to detail and be solutions focused
• Good working knowledge of IT and Systems, and an aptitude of picking up new technical skills
• Ability to work independently and collaboratively
• Superior Grooming and Presentation
• Tertiary qualifications in Hotel/Hospitality/Business or similar highly regarded
• Australian work rights.Please note we are unable to offer Sponsorship for this position.

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold CoastandThe Jewel Residences, managed by Langhamhas ushered in a new era of sophistication to Australia’s playground.Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast –The Langham, Gold Coastoffers our guests a variety of venues each with their own unique offerings, with one thing for certain –our cuisine will always be an experience to look forward to.

We are seeking a vibrant and experiencedReservations Agentto deliver the highest level of guest service on a consistent basis and provide a seamless and memorable guest experience.

Key Responsibilities
As our Reservations Agent, you will serve as the first line of inquiry for room reservations, enquiries on cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to The Langham brand standards. The Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Qualifications & Skills
To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people.
You must also have:

• Passion for service excellence and providing superior hospitality
• Demonstrate a good attention to detail and be solutions focused
• Good working knowledge of IT and Systems, and an aptitude of picking up new technical skills
• Ability to work independently and collaboratively
• Superior Grooming and Presentation
• Tertiary qualifications in Hotel/Hospitality/Business or similar highly regarded
• Australian work rights.Please note we are unable to offer Sponsorship for this position.

Live fully with Langham

The Langham, Gold Coastoffers current and future colleagues:

• Benchmarked and competitive remuneration;
• Industry leading Learning and Development, with career progression opportunities;
• Complimentary meals on shift and uniforms laundered;
• 6 complimentary hotel nights at Langham Hotel Group Hotel and Resorts each year;
• Employee Assistance Program;

plus a vast array of additional benefits and recognition incentives!