Guest Service Agent

Lancemore Crossley St Melbourne; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Flexible shifts

Employee discounts

Job summary

Lancemore Crossley St Melbourne is seeking friendly, experienced Team Members to join our front of house reception. This casual role fits into our culture of outstanding customer service and flexible hours.

You will greet guests, assist with reservations, check guests in/out, handle inquiries and maintain the front desk to high standards, while ensuring accurate accounts and timely payments. Our team values engagement and professional service.

Qualifications

• Experience in front office or guest services preferred.
• Flexibility to work mornings, evenings, weekends and holidays.
• Must be well-presented and client-focused.
• Excellent communication and cash handling skills.

Responsibilities

• Portage of guest luggage to and from suites.
• Assist reservation inquiries with rates, availability, packages and facilities and services on offer.
• Check guests in and out accurately and promptly.
• Greet all guests and use guest names at all times.
• Handle guest inquiries and provide information on local attractions.
• Answer calls within three rings in a professional manner.
• Set up guest accounts and reconcile cashier floats at shift end.
• Document transactions and alterations to accounts/reservations.
• Communicate guest requests to appropriate departments promptly.

Skills

Guest services

Cash handling

Reservations support

Friendly communication

Job description

Lancemore Crossley St. Melbourne

• Be part of our fun, supportive team
• Casual role
• Flexible shifts and hours
• Competitive salary, excellent work conditions and employee discounts

Lancemore Crossley St Hotel is looking for friendly, experienced and well
presented Team Members who will fit into our culture of delivering outstanding
customer service. Currently we are looking for a casual position representing the
front of house reception team

ABOUT THE ROLE:

• Portage of guest luggage to and from suites.
• Assist reservation enquiries with rates, availability, packages and facilities and
  services we have to offer.
• Checks guests in and out of the Property accurately and in a timely manner.
• Greets all guests that come into contact with Guest Relations ensuring that the
  guest name is used at all times.
• Handles guest enquiries and provides information on local attractions and gives
  directions as required.
• Answers all telephone calls within three rings in a professional friendly manner.
• Informs guests of all facilities and services available in the Property.
• Sets up guest accounts accurately.
• Reconciles cashier floats at the completion of each shift maintaining an
  accurate float.
• Documents all transactions and alterations to accounts & reservations.
• Communicate with Team Members on the following shift in order to ensure
  continuity of service.
• Communicate guest requests & issues to appropriate departments promptly
  and efficiently.
• Ensures special requests are actioned appropriately and timely.
• Maintains the cleanliness and the presentation of the front desk at all times.
• Collects payment of accounts and issues receipts accordingly.
• Maintains dress and grooming standards at all times.
• Carries out any additional duties assigned by the Front Office Manager or
  management team.
• Live the Crossley Street Hotel culture of striving to exceed our guests expectations at all times and having the "Yes We Can" attitude.

ABOUT YOU:

• Passionate about delivering exceptional guest satisfaction
• Be part of a team with exceptional employee engagement
• Knowledge of a hotel's front office administrative duties – including the
  administration of reservations, cash handling and reception duties is a distinct
  advantage.
• Commitment with flexibility to work mornings, evenings, weekends and public
  holidays
• Proactive and positive focus with a passion for the hotel hospitality industry

ABOUT US:

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle
brand and pioneer in boutique hotels and residential conference facilities.

• Our hotels offer boutique accommodation, conferences & meetings, weddings
  & events, wellness spas, critically acclaimed restaurants and an award winning
  wines.
• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
• We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy
your career within an established boutique hotel brand and supportive team, then...

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Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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