Guest Service Agent -The Langham, Melbourne

Chuan Spa; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Hotel discounts

Parking discount

Uniform provided

Staff dining subsidised

Job summary

The Langham Hotel Melbourne is seeking an experienced Customer Service professional to join our team as a Guest Service Agent. You will work across check-in/out, enquiries, currency exchange, night audit and call switching, in a dynamic, guest-focused environment.

Responsibilities include providing information on facilities, hours, and costs, anticipating guest needs, and taking reservations outside standard Reservations hours.

Qualifications

• Experience using a PMS system is highly regarded.
• Strong numeracy and literacy with good problem-solving能力.
• Excellent telephone skills and professional presentation.

Responsibilities

• Provide guest service across check-in/out, enquiries, currency exchange, night audit and switchboard tasks.
• Explain hotel facilities, hours and costs to guests.
• Anticipate guest needs and handle inquiries in a helpful, friendly manner.
• Take reservations outside Reservations hours when required.

Skills

Guest service

Communication

Telephone skills

Numeracy

Problem solving

Tools

PMS system

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Melbourne enjoys sweeping vistas of the Yarra River and Melbourne skyline. Outstanding location amidst the city’s captivating Arts and Leisure district. A sanctuary nestled on the famous Southbank Promenade. We have on offer, 388 luxury guest rooms and suites, our team of hospitality professionals deliver high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

Are you passionate about delivering exceptional Guest service?

The Langham Hotel Melbourne is currentlylooking for dynamic experienced Customer Service professionalsto join ourteam to work as Guest Service Agent working rotating shifts

This is an exciting opportunity foryou to showcase your Customer Service skills and growyour Hospitalityskill set.

This position is an integral part of ourhigh performing hotel team, and a key contributor to ourhotel's ongoing success.

Your responsibilities will include:

• Your dynamic confident personality will provide the highest level of guest service throughout every interaction with our guests, (i.e. check in/out, enquiries, foreign currency exchange, night audit functions and telephone switchboard operation).
• To have complete knowledge of all roomcategories and rates.
• Experience working with a' PMS systemwith a minimum of 2 years is highly regarded.
• To provide information on all facilities provided within the hotel complex; operating hours, costs etc.
• To anticipate guest needs and handle guest enquiries in a helpful,attentive & friendlymanner.
• Take hotel reservations as required outside the Reservations department operating hours.

For this role, your attributes will be inclusive of the following:

• Being able to engage and build rapport with ourguests to deliver positive personalised service and identifyindividual guestpreferences
• Excellent presentation, communication and people skills combined with a confident, efficient and friendly disposition.
• Hotel experience is not mandatory but proven experience delighting your customer is!
• A high level of numeracy, literacy and problem solving skills will be highly regarded
• Excellent telephone skills.
• Availability to work rotating shifts , full time or part time role

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, subsidised staff dining, and opportunities to learn new skills and grow your career.
We are looking for the 'right' candidates, who leadby example and thriveon teamworkdeliveringa positive and memorableservice experience withevery guest.

GROOMING - Naturally in the service industry high standards of personal presentation andgrooming are of thehighest importance. This must be present throughout the interview process.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/melbourne/