Reservations Agent

PARKROYAL Hotels & Resorts; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Complimentary duty meal per shift

Complimentary dry-cleaning of work att

Discounted accommodation across Pan PP

50% off food and 50% off beverages

GHA DISCOVERY employee hotel discounts

Employee Assistance Program (EAP)

Supportive team culture

Ongoing learning and development

Job summary

Pan Pacific Hotels Group's PARKROYAL Monash Melbourne is seeking a part-time Reservations Agent to assist guests through the reservations process, provide accurate information about our property, and ensure a smooth booking experience. The role reports to the Reservations Manager and suits individuals who enjoy hospitality and thrive in a fast-paced environment.

The ideal candidate will have customer service or hospitality experience, strong communication skills, basic computer skills, and

Qualifications

• Experience in customer service or hospitality preferred.
• Strong verbal and written communication skills.
• Basic computer skills and familiarity with reservation systems (training provided).
• Ability to multitask and work in a team environment.
• Knowledge of Opera PMS.

Responsibilities

• Handle incoming reservation inquiries via phone, email, and online platforms.
• Accurately process bookings, cancellations, and modifications in the reservation system.
• Provide guests with information about room types, rates, packages, and hotel amenities.
• Maintain up-to-date knowledge of promotions, seasonal offers, and hotel policies.
• Ensure all guest details are recorded correctly and confidentially.
• Collaborate with front desk and other departments to ensure guest satisfaction.

Skills

Customer service

Hospitality

Communication

Teamwork

Multitasking

Professional attitude

Tools

Opera PMS

Job description

Pan Pacific Hotels Group has close to 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our three internationally renowned brands, PARKROYAL, PARKROYAL Collection andPan Pacific.

Pan Pacific Hotels Group is proud to be thefirst hospitality group in Oceaniato be awarded theGlobal Sustainable Tourism Council (GSTC)certificationfor all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.

PARKROYAL Monash Melbourne are currentlylooking for a passionateand customer focusedReservations Agent to join ourteam on a part-time basis.

Reporting to the Reservations Manager, the Reservations Agent will assist guests throughout the reservations process, providing accurate information about our property and services, and ensuring a smooth booking experience. This role is perfect for individuals who enjoy hospitality, have strong communication skills, and thrive in a fast-paced environment.

The Role:

• Handle incoming reservation inquiries via phone, email, and online platforms
• Accurately process bookings, cancellations, and modifications in the reservation system
• Provide guests with information about room types, rates, packages, and hotel amenities
• Maintain up-to-date knowledge of promotions, seasonal offers, and hotel policies
• Ensure all guest details are recorded correctly and confidentially
• Collaborate with front desk and other departments to ensure guest satisfaction

Ideally, the Successful Candidate will have:

• Previous experience in customer service or hospitality preferred
• Strong verbal and written communication skills
• Basic computer skills and familiarity with reservation systems (training provided)
• Ability to multitask and work in a team environment
• Professional, friendly, and positive attitude
• Knowledge of Opera Property Management System (PMS)
• A genuine passion for hospitality and providing excellent customer service

At Pan Pacific Hotels Group, we provide dependable places to live, work and play by integrating warm people, thoughtful processes, intuitive design and integrity in everything we do.

What we offer you:

• Complimentary duty meal per shift
• Complimentary dry-cleaning of work attire
• Discounted accommodation across Pan Pacific Hotels Groupproperties worldwide
• 50% off food and 50% off beverages at Australian PPHG hotel’s restaurants, bars and café
• Access to GHA DISCOVERY employee hotel discounts
• Access to our Employee Assistance Program (EAP), providing confidential professional support and wellbeing resources for employees
• A supportive team culture within a globally recognised hospitality brand
• Ongoing learning and development opportunities

This is a great opportunity to grow your career with a supportive and dynamic team in Melbourne’s fastest growing business precinct in the South-East. Join us in creating memorable experiences for our guests through PARKROYAL’s signature warmth and approachable service in this landmark destination!

PARKROYAL Monash Melbourne is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.