Reservations Agent

Pan Pacific Melbourne; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Attractive pay package

Complimentary dry-cleaning for uniforms

50% off food and beverages

Discounted accommodation at properties

Ongoing learning and development programs

Complimentary duty meal per shift

Job summary

A leading hotel brand in Melbourne is looking for an enthusiastic Reservations Agent to join their team on a full-time basis. As part of the hospitality environment, you will handle bookings, manage customer inquiries, and maximize occupancy through effective techniques. Ideal candidates will have experience in reservations for 4 or 5 star properties and familiarity with Opera PMS. The position offers attractive pay and various hotel discounts, fostering a customer-centric and dynamic working atmosphere.

Qualifications

• Experience in the reservations function for 4 or 5 star properties.
• Strong time management skills are essential.
• Proficiency in Opera PMS and related systems preferred.

Responsibilities

• Handle all accommodation bookings and inquiries via phone and email.
• Input reservations into the property management system accurately.
• Maximize room occupancy and revenue using effective selling techniques.
• Review daily reports to ensure reservations are accurate.

Skills

Experience executing the reservations function for 4 or 5 star properties

Strong time management skills

Experience managing key customer relationships

Tools

Opera PMS

Opera Reservations

Siteminder

Job description

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan Pacific.

The Role

Based at the award winning 5-star Pan Pacific Melbourne (in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.

• Handle all accommodation bookings and inquiries via phone, email, and internal systems
• Accurately input reservations into the property management system (PMS)
• Maximise room occupancy and revenue through effective selling techniques
• Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival
• Provide guests with accurate information regarding room types, rates, packages, and hotel facilities
• Maintain a high level of product knowledge to tailor guest experiences
• Follow up on special requests and ensure seamless communication between departments

Talent Profile

Ideally You Will Have

• Experience executing the reservations function for 4 or 5 star properties
• Opera PMS, Opera Reservations, and Siteminder experience (preferred)
• Strong time management skills
• Experience managing key customer relationships

What We Can Offer You

• Attractive pay package
• Complimentary dry-cleaning for uniforms
• Hotel discounts through our global alliance program Discovery
• 50% off food and 50% off beverages at the hotel’s restaurants, bars and café
• Discounted accommodation across worldwide Pan Pacific Hotels Group properties
• Ongoing learning and development through our globally recognised U@PPHG online university accredited program in partnership with eHotelier
• Complimentary duty meal per shift
• Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.