Luxury Reservations Agent | Turn Inquiries Into Bookings

Lanson Place; Melbourne; Vor Ort; AUD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Staff discounts on accommodation and d

Free stays at sister properties inAsia

Zusammenfassung

Lanson Place Parliament Gardens in Melbourne is seeking a Reservations Agent to manage bookings and inquiries with a warm, professional approach. You will handle reservations by phone and email, turning enquiries into bookings while supporting sales targets and guest satisfaction.

Open to part-time applicants as well, this role emphasizes excellent communication, independence and teamwork to deliver a premium hospitality experience in a dynamic setting.

Qualifikationen

• High level of motivation, self-discipline and the ability to work independently and as part of a team.
• Previous experience in a similar role, ideally within a luxury hotel or similar environment.
• Exceptional communication skills and the ability to work with a variety of stakeholders (internal & external) as well as varying management levels.
• Energy, drive, and tenacity to succeed in hospitality.

Aufgaben

• Handle reservations by phone and email.
• Turn enquiries into bookings and manage changes and cancellations.
• Assist with special requests and contribute to sales targets.
• Set the tone for guests' stay with warm, attentive service.

Kenntnisse

Motivation

Self-discipline

Teamwork

Hospitality

Stakeholder management

Adaptability

Jobbeschreibung

Lanson Place Parliament Gardens in Melbourne is seeking a Reservations Agent to manage bookings and inquiries with a warm, professional approach. You will handle reservations by phone and email, turning enquiries into bookings while supporting sales targets and guest satisfaction.

Open to part-time applicants as well, this role emphasizes excellent communication, independence and teamwork to deliver a premium hospitality experience in a dynamic setting.