Reservation Booking Manager — Travel Experience Lead

De Witt Consulting; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Job summary

De Witt Consulting is seeking a Reservation Booking Manager to join the team. The role coordinates reservations for adventure packages, communicates with clients, and collaborates with sales, marketing, and operations to ensure a smooth booking experience.

Applicants should have experience in customer service, travel, or hospitality, with strong communication and problem-solving skills. Proficiency in reservation software and Microsoft Office is preferred.

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsibilities

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Skills

Customer service

Communication skills

Detail oriented

Multi-tasking

Team player

Tools

Reservation management software

Microsoft Office

Job description

De Witt Consulting is seeking a Reservation Booking Manager to join the team. The role coordinates reservations for adventure packages, communicates with clients, and collaborates with sales, marketing, and operations to ensure a smooth booking experience.

Applicants should have experience in customer service, travel, or hospitality, with strong communication and problem-solving skills. Proficiency in reservation software and Microsoft Office is preferred.