Engineering Manager, Reporting & Measurement

Woolworths Ltd.; Sydney; Presencial; AUD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Woolworths Ltd. is seeking a proactive Reservation Booking Manager to join our travel and hospitality team in Sydney.

You will coordinate reservations for adventure packages, assist clients by phone and email, and work with sales, marketing and operations to ensure a seamless booking experience. Ideal candidates will have customer service experience in travel or hospitality, strong communication skills, and proficiency with reservation software and Microsoft Office.

Formación

• Experience in customer service, travel, or hospitality.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient with reservation management software and Microsoft Office.
• Ability to work independently and in a team.
• Strong problem-solving skills with a positive attitude.

Responsabilidades

• Coordinate all aspects of reservations for adventure packages.
• Communicate with clients by phone and email to answer questions and assist with concerns.
• Collaborate with sales and marketing to update and promote packages.
• Use reservation management software to track bookings, payments, and cancellations.
• Work with operations to confirm reservations and arrange travel needs.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain accurate reservation records and customer information.
• Assist in developing new processes to improve the reservation experience for customers and staff.

Conocimientos

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Problem-solving

Herramientas

Reservation software

Microsoft Office

Descripción del empleo

Reservation Booking Manager

Position Title: Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world.

Key Responsibilities:

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any items that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications:

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem-solving skills with a positive attitude

Applications from applicants with all backgrounds are welcome.