Renters Rights Service Intake & Triage Workers

Quantum Support Services; Morwell; Sur place; AUD 95 000 - 116 000; Plein temps

Avantages offerts par ce poste

Flexible working arrangements

Salary packaging

Flexi time

Location Morwell & Sale

1 EFT (38 hours)

Résumé du poste

Quantum Support Services in Victoria is seeking Renters Rights Service Intake & Triage Workers to act as first contact for clients in person, by phone or online. You will conduct initial screening, determine eligibility and prioritise urgent issues under the Residential Tenancies Act 1997.

You will triage client needs, provide information and practical assistance, manage intake waitlists, and follow up with clients to ensure timely support.

Qualifications

• Diploma or higher in Community Services or related field.
• Experience delivering intake, information, referral or support services.
• Knowledge of Residential Tenancies Act 1997.
• Experience attending Victorian Civil and Administrative Tribunal (VCAT).
• Valid Victorian Driver’s Licence, Working With Children Check and Police Check.

Responsabilités

• Act as a first point of contact for Renters Rights program clients in person, by phone or online/referral.
• Conduct initial screening and needs assessment to determine eligibility and urgency.
• Perform triage to identify client needs and priority issues.
• Provide information, resources and practical assistance to clients for self-advocacy.
• Manage intake waitlists and timely client follow-up.
• Advise on eligibility and support options under tenancy programs.

Connaissances

Triage & intake

Risk assessment

Client advocacy

Residential Tenancies Act knowledge

VIC VCAT experience

Communication skills

Formation

Diploma of Community Services

Description du poste

Renters Rights Service Intake & Triage Workers

• Work Life-Balance – Flexible working arrangements | Salary packaging | Flexi time

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• Act as a first point of contact for clients presenting in person, by phone, or via online/referral for the Renters Rights program.
• Conduct initial screening and needs assessment to determine eligibility and urgency, including risk and safety indicators for the Tenancy Advocacy & Support programs.
• Triage assessments to identify the client’s needs, eligibility, and level of support required and identify urgent issues and prioritise accordingly.
• Support clients to advocate for themselves by providing information, resources and practical assistance.
• Manage intake waitlists and follow-up processes, ensuring timely communication with clients.
• Provide advice and support to persons who fit the criteria for the Tenancy Advocacy & Support programs in line with the Residential Tenancies Act 1997.

The Ideal Candidate will bring:

• Advanced practical knowledge of the ‘Residential Tenancies Act’.
• High level of knowledge and experience in attending the Victorian Civil and Administrative Tribunal on behalf of renters.
• Experience delivering client-focused intake, information, referral or support services.
• Ability to assess renter needs, identify urgency and risk, and make sound triage decisions.
• Knowledge of Housing, Legal and community support services.
• Valid Victorian Driver’s Licence |Working With Children Check |Police Check
• Minimum requirement of Diploma of Community Services or other relevant or appropriate tertiary qualifications and/or experience relevant to this position.

Benefits of working at Quantum:

• Location – Morwell and Sale
• Job Security – 1EFT (38 Hours pw) | ongoing |2 x positions available
• Salary – SCHADS Award Level 5 | $105,577.68 P/A | + Superannuation | Annual indexation | Portable long service leave | Leave opportunities.
• Supervision & support
• Promotional opportunities within the Organisation.

**Applications will be progressed to interview as they are received.

Quantum is a child safe organisation who believes the celebration of diversity makes us and the community stronger. We are committed to embracing everyone’s individual differences so that we can help create a strong workplace and community that is empowered to reach its potential.