Renter Rights Service Intake and Triage Worker

Mallee Family Care; Swan Hill; On-site; AUD 14,000 - 17,000; Full time

Benefits offered by this job

Salary packaging

Paid placements

Equal Opportunity employer

Job summary

Mallee Family Care Inc in Swan Hill, Victoria, is seeking a Renter Rights Service Intake and Triage Worker on a fixed term full-time basis. You will provide information, referrals, and practical assistance to renters, supporting them through housing insecurity and related challenges.

The role requires a current driver's licence and willingness to travel, with overnight stays occasionally. Remuneration is dependent on qualifications and experience, with salary packaging available up to 15,834 tax

Qualifications

• Relevant experience in intake, information, referral, client support services, community services, housing or other related work.
• A current drivers licence, a willingness to travel and preparedness to be accommodated overnight when required.

Skills

Intake experience

Information/referral services

Client support services

Housing advocacy

Job description

Renter Rights Service Intake and Triage Worker

Closing Date: 11/11/2026

Job Type: Fixed Term - Full Time

Job Category: Tenancy Assistance and Advocacy Program (TAAP)

Established in 1979, Mallee Family Care is a place-based agency delivering 70+ programs and services to meet the diverse needs of our community, across a catchment area of more than 160,000 km².

If you’re passionate about improving outcomes in the lives of children, families and individuals, and in building stronger communities, we would like to hear from you.

Mallee Family Care supports professional development and offers generous salary packaging and paid placements where appropriate.

We are committed to building an organisation that reflects the diversity of the communities we support.

As an Equal Opportunity employer, we invite applications from people of all walks of life. Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD), LGBTQIA+, and people living with a disability are encouraged to apply for our roles.

Job Description

The Community Services Team comprises of the Mallee Family Care Community Legal Centre, Financial Counselling Program and Specialist Homelessness Services. The Renter Rights Service (formally TAAP) sits within the Community Services Program under the guidance of the Specialist Homelessness Service.

The Renter Rights Service (RRS) is administered by the Department of Government Services and provides renters with local place-based services across the 17 service areas that make up Victoria, ensuring that renters can access advocacy support services to resolve issues in their renting arrangements. The RRS is one stream under the broader Victorian Renter Rights Program (VRRP), a statewide coordinated service system for Victorian renters also including:

• The Victorian Renter Helpline;
• The Renter Central Service; and
• The Older Persons Housing Rights Service.

Working within defined policies, procedures and program guidelines the RRS Intake & Triage Worker focuses on building client capability through provision of information, resources and practical assistance to renters experiencing housing insecurity, financial disadvantage, family violence and other vulnerabilities, whilst contributing to a collaborative, coordinated and effective service system across the VRRP.

Remuneration will be dependent on qualifications and experience, plus superannuation and the ability to salary package up to $15,834 tax free, per annum

This role is Full Time 35 hours per week, Fixed term until 30 June 2030

• Relevant experience in intake, information, referral, client support services, community services, housing or other related work.
• A current drivers licence, a willingness to travel and preparedness to be accommodated overnight when required.