Renters Rights Service Intake & Triage Worker

Quantum Support Services; Morwell; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Location Morwell and Sale

1 EFT — 38 hours per week

SCHADS Award Level 5 salary

Superannuation

Annual indexation

Portable long service leave

Leave opportunities

Supervision & support

Promotional opportunities

Job summary

Quantum Support Services seeks an Intake & Triage Worker for the Renters Rights program in Victoria. You will be the first point of contact for clients, conduct initial screening, assess eligibility and risks, and triage to determine the level of support required.

The role requires embedding knowledge of the Residential Tenancies Act and experience representing renters in VCAT. You will manage intake waitlists and provide practical information and referrals.

Qualifications

• Advanced practical knowledge of the Residential Tenancies Act.
• Strong experience appearing before VCAT on behalf of renters.
• Experience delivering client‑focussed intake and referral services.
• Ability to assess needs, urgency and risk for triage decisions.
• Knowledge of housing, legal and community support services.

Responsibilities

• Act as first point of contact for clients in person, by phone or online.
• Conduct screening and needs assessment for eligibility and urgency.
• Perform triage to identify needs, eligibility and priority issues.
• Support clients to advocate with information, resources and practical assistance.
• Manage intake waitlists and communicate with clients in a timely manner.
• Provide advice aligned with the Residential Tenancies Act to eligible clients.

Skills

Residential Tenancies Act knowledge

Triage decision making

Client intake experience

Victorian Civil and AdministrativeTrib

Housing and community services know‑h

Education

Diploma of Community Services or equivalent

Job description

Renters Rights Service Intake & Triage Worker

• Act as a first point of contact for clients presenting in person, by phone, or via online/referral for the Renters Rights program.
• Conduct initial screening and needs assessment to determine eligibility and urgency, including risk and safety indicators for the Tenancy Advocacy & Support programs.
• Triage assessments to identify the client’s needs, eligibility, and level of support required and identify urgent issues and prioritise accordingly.
• Support clients to advocate for themselves by providing information, resources and practical assistance.
• Manage intake waitlists and follow-up processes, ensuring timely communication with clients.
• Provide advice and support to persons who fit the criteria for the Tenancy Advocacy & Support programs in line with the Residential Tenancies Act 1997.

BENEFITS – What Quantum offer.

• Location – Morwell and Sale
• Job Security – 1EFT (38 Hours pw) | ongoing |2 x positions available
• Salary – SCHADS Award Level 5 | $105,577.68 P/A | + Superannuation | Annual indexation | Portable long service leave | Leave opportunities.
• Supervision & support
• Promotional opportunities within the Organisation.

THE IDEAL CANDIDATE – what you will bring

• Advanced practical knowledge of the ‘Residential Tenancies Act'.
• High level of knowledge and experience in attending the Victorian Civil and Administrative Tribunal on behalf of renters.
• Experience delivering client-focused intake, information, referral or support services.
• Ability to assess renter needs, identify urgency and risk, and make sound triage decisions.
• Knowledge of Housing, Legal and community support services.
• Valid Victorian Driver’s Licence |Working With Children Check |Police Check
• Minimum requirement of Diploma of Community Services or other relevant or appropriate tertiary qualifications and/or experience relevant to this position.