Renter Rights Intake & Triage Specialist (Hybrid)

Barwon Community Legal Service; Geelong; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Five weeks’ annual leave

Salary packaging benefits

Hybrid work arrangements

Ongoing training & development

Supportive team environment

Contribute to statewide renter support

Job summary

Barwon Community Legal Service in Belmont, VIC is seeking a Renter Rights Service Intake & Triage Worker to be the first point of contact for renters. You will assess needs, identify risks, provide information and referrals, and help connect clients with the right support at the right time, across BCLS and the Victorian Renter Rights Program.

This client‑centred, trauma‑informed role supports people facing housing stress and aims to improve housing outcomes statewide, with flexible, hybrid work

Qualifications

• Experience in intake, assessment, information or referral work.
• Experience in housing, legal assistance, community services or a related field.
• Strong communication and relationship-building skills.
• Sound judgement and the ability to assess risk and prioritise competing demands.
• Excellent administration and record-keeping capabilities.
• A client-centred and trauma-informed approach.
• Knowledge of Victorian rental issues or the ability to quickly build this expertise.
• Understanding of the Residential Tenancies Act 1997, or willingness to develop this knowledge.

Responsibilities

• Welcome and engage clients via phone, online referrals and in-person enquiries.
• Conduct intake, screening and needs assessments.
• Identify urgency, risk factors and service eligibility.
• Provide information, practical assistance and referrals.
• Coordinate referrals both within BCLS and across the Victorian Renter Rights Program.
• Maintain accurate client records and manage intake waitlists.
• Support clients experiencing housing insecurity, financial hardship, family violence and other vulnerabilities.
• Build strong relationships with housing, legal and community service providers.
• Contribute to a coordinated, client-centred statewide renter support system.

Skills

Intake experience

Assessment experience

Information & referral

Communication skills

Risk assessment

Client service orientation

Trauma-informed approach

Job description

Barwon Community Legal Service in Belmont, VIC is seeking a Renter Rights Service Intake & Triage Worker to be the first point of contact for renters. You will assess needs, identify risks, provide information and referrals, and help connect clients with the right support at the right time, across BCLS and the Victorian Renter Rights Program.

This client‑centred, trauma‑informed role supports people facing housing stress and aims to improve housing outcomes statewide, with flexible, hybrid work