Tenancy Officer - Transitional Housing Program

Women's Housing Ltd; City of Melbourne; On-site; AUD 65,000 - 85,000; Part time

Job summary

Women’s Housing Limited is seeking a Tenancy Officer for the Transitional Housing Program in Melbourne. The role delivers trauma-informed, culturally safe tenancy management to renters, including maintenance coordination, vacancy management and liaison with support agencies to achieve positive tenancy and property outcomes.

The THM role supports compliance with the Residential Tenancies Act and program guidelines, providing guidance and early intervention to strengthen tenancy sustainability and

Qualifications

• Experience in tenancy management, community housing, homelessness or a related human services setting.
• Ability to communicate tenancy rights and responsibilities to renters with diverse needs.
• Strong knowledge of tenancy practice, legislation and compliance requirements including VCAT preparation/attendance.

Responsibilities

• Assess referrals to the THM program and participate in allocations ensuring fair, transparent property allocation.
• Collaborate with government and support agencies to coordinate responses to tenant needs.
• Provide tenancy advice, exit planning and proactive tenancy sustainability support with agencies.
• Identify tenancy breaches and address safety concerns within legislative timeframes and policy.
• Represent WHL at VCAT and other dispute resolution processes as needed.
• Engage with DFFH maintenance services to lodge, track and elevate maintenance requests and coordinate trades for minor works.
• Coordinate inspections, tenancy sign-ups, lease/rent reviews and exit processes to ensure compliance and positive outcomes.
• Manage vacancies to meet turnaround targets and maintain occupancy.

Skills

Tenancy management

Stakeholder engagement

Communication skills

Policy & tenancy legislation

Tools

Microsoft Office

Housing management systems

Job description

Tenancy Officer - Transitional Housing Program

Organisation Overview:
Women’s Housing Limited (WHL) is a specialist housing provider with a mission to advocate for the housing needs of women and children and contribute to the growth of affordable housing stock. WHL has a strong reputation for excellence in homelessness support services, housing development, housing management, and provision of client ancillary services.

About the role

The Transitional Housing Program aims to provide short term housing to women and families supported by homelessness support services. The Tenancy Officer (THM) delivers trauma-informed, culturally safe and client-centred tenancy management to renters within this program. The role combines high quality tenancy management, responsive maintenance coordination and active vacancy management, while working closely with DFFH, support agencies and internal teams to achieve strong tenancy and property outcomes, meet KPIs, and ensure compliance with legislation, program guidelines and WHL policy.

Key responsibilities

Assess referrals to the THM program and participate in the prioritisation and allocations process, promoting fair, transparent and culturally appropriate property allocation processes that align with policy, need and organisational priorities in line with THM requirements

Build collaborative working relationships with government agencies, SHS agencies, family violence services, and other allied support providers to coordinate effective responses to complex tenant and community needs.

Provide informed advice, guidance and early intervention support to tenants to strengthen tenancy sustainability and promote positive housing outcomes, including proactive exit planning with the tenant and support agencies to move into long term housing.

Identify and address tenancy breaches, occupancy issues and safety concerns promptly, issuing notices within required legislative timeframes and manage tenancies in accordance with the Residential Tenancies Act 1997 (Vic), THM guidelines and WHL policy

Representing WHL at VCAT and other dispute resolution process with sound preparation, professional judgement and a strong understanding of tenancy legislation, organisational policy and tenant circumstances

Proactively engage with DFFH's responsive maintenance service to lodge, track and elevate maintenance requests, ensuring properties remain safe and habitable and arrange trades people where appropriate to manage minor works.

Coordinating inspections and completing condition reports, tenancy sign-ups, entry procedures, lease and rent reviews, and exit processes to ensure compliance, consistency and positive tenant outcomes

Actively manage vacancies to meet agreed turnaround targets and maintain occupancy

About you

Experience in tenancy management, community housing, homelessness or a related human services setting

Demonstrated ability to manage complex tenancies and work effectively with renters who have diverse and high support needs

Demonstrated ability to clearly communicate tenancy rights and responsibilities to renters with diverse needs, and to proactively resolve complaints and complex tenancy issues

Strong knowledge of tenancy practice, legislation and compliance requirements, including VCAT preparation and attendance, and complaints resolution processes

Well-developed communication, stakeholder engagement and conflict resolution skills

Proven ability to coordinate responsive maintenance, arrange contractors for minor works, manage vacancies, and liaise effectively with DFFH on maintenance and vacant maintenance processes

Strong written administration skills, including accurate records, reports and renter correspondence

Competent digital skills, including Microsoft Office and housing or property management systems

Working With Children's Check

Police Clearance

Additional Information:

The position is subject to EEO exemption and is open to women applicants only.

Primary work location is the office at 501 Swanston St, Melbourne with a high level of outreach visits to properties. Some opportunity to work from home as appropriate and agreed with your manager.

This position is 0.9 EFT