Rental Operations Agent / Customer Service Representative (Casual)

APEX; Melbourne; Vor Ort; AUD 30.000 - 39.000; Teilzeit

Benefits dieser Stelle

Competitive rate

Loadings

Performance bonuses

Employee discounts on car rental

Full training provided

Wellbeing program

Discounted life insurance

Discounted health cover

Superannuation options

Employee Assistance Programme

Zusammenfassung

Avis Budget Group is hiring a Rental Operations Agent at Westmeadows, Melbourne. This casual weekday role blends face-to-face customer service with back‑of‑house duties such as vehicle inspections and wash bay tasks. You’ll manage rental transactions, check for damages and help prepare cars to a high standard.

A valid driver’s licence is required and you must be available for at least four days a week. Experience in retail, hospitality or customer service is valuable; you’ll also learn our

Qualifikationen

• Must have a full and valid driver's licence.
• Casual role requires availability of at least four days per week.
• Experience in retail, hospitality or customer service is desirable.
• Ability to work in a fast-paced environment and deliver exceptional customer service.
• Comfortable learning and using company computer systems to input rental information.

Aufgaben

• Interact with customers face to face and process rental transactions.
• Inspect vehicles for damages from previous rentals.
• Clean interior and exterior of vehicles according to company standards.
• Assist with washing bays and vehicle preparation.
• Drive minibuses as required.

Kenntnisse

Customer service

Retail experience

Communication

Sales

Jobbeschreibung

Working for our world-famous Car Rental brand based at Melbourne Westmeadows in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.Casual ongoing role –Westmeadows based (near Melbourne Airport)Mainly weekday work, dayshiftFull training provided to help you achieve your goals & reach your potentialSupportive, friendly, and caring cultureLarge, stable global organisationOpportunity to grow and move internally within our businessAbout the RoleAs a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.What you’ll doInteract with our customers face to face, promoting the Avis Budget Group brand.Completing rental transactions, contracts and bookings.Cleaning the interior and exterior of our vehicles according to company standards.Inspecting vehicles for any damages that occurred during the previous rentals.Minibus driving.What we’re looking forApplicants must have a full and valid driver’s licenceThis is a casual position that requires a minimum availability of 4 days per week (as this is an ongoing role, we couldn’t consider Working Holiday visa holders at this stage)Previous experience within retail, hospitality, customer service, sales or similar rolesAbility to work in a fast paced environment while delivery exceptional customer serviceAbility to follow procedures and adhere to company guidelines and standardsComfortable learning and using various computer systems to accurately input rental informationBenefits and PerksCompetitive Rate + loadings + performance BonusesEmployee discounts on car rental across Avis Budget GroupFull training provided to help you achieve your goals & reach your potentialWellbeing programme including discounted life insurance options + discounted health cover + superannuation optionsEmployee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeingAbout Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.WestmeadowsVictoriaAustralia