Rental Operations Agent / Customer Service Representative

APEX; Adelaide; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive rate

Employee discounts on car rental

Wellbeing programme

Job summary

Avis Budget Group is hiring a Rental Operations Agent in the Adelaide area. You will interact with customers at the counter, promote our brand, complete rental transactions and bookings, inspect vehicles for damages and help with vehicle cleaning in the wash bay.

A full, valid driver’s licence is required; casual role with at least four days per week availability. Join a large, global organisation offering training, career growth potential and employee benefits.

Qualifications

• Applicants must have a full and valid driver’s licence.
• Casual role with minimum availability of 4 days per week.
• Experience within retail, hospitality, customer service or similar roles.
• Ability to work in a fast paced environment while delivering exceptional customer service.

Responsibilities

• Interact with customers face-to-face at the counter, promoting the Avis Budget Group brand.
• Complete rental transactions, contracts and bookings.
• Clean the interior and exterior of vehicles according to company standards.
• Inspect vehicles for damages and assist with wash bay duties as needed.

Skills

Customer service

Retail experience

Fast-paced environment

Tools

Rental software

Job description

Working for our world-famous Car Rental brand based at Adelaide Airport area in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.Casual ongoing roleFull training provided to help you achieve your goals & reach your potentialSupportive, friendly, and caring cultureLarge, stable global organisationOpportunity to grow and move internally within our businessAbout the RoleAs a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.What you’ll doInteract with our customers face to face, promoting the Avis Budget Group brand.Completing rental transactions, contracts and bookings.Cleaning the interior and exterior of our vehicles according to company standards.Inspecting vehicles for any damages that occurred during the previous rentals.What we’re looking forApplicants must have a full and valid driver’s licenceThis is a casual position that requires a minimum availability of 4 days per week (as this is an ongoing role, we couldn’t consider Working Holiday visa holders at this stage)Previous experience within retail, hospitality, customer service, sales or similar rolesAbility to work in a fast paced environment while delivery exceptional customer serviceAbility to follow procedures and adhere to company guidelines and standardsComfortable learning and using various computer systems to accurately input rental informationBenefits and PerksCompetitive Rate + loadings + performance BonusesEmployee discounts on car rental across Avis Budget GroupFull training provided to help you achieve your goals & reach your potentialWellbeing programme including discounted life insurance options + discounted health cover + superannuation optionsEmployee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeingAbout Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.AdelaideSouth AustraliaAustralia