Renewals & Retention Specialist

Youi Insurance; Sunshine Coast Regional; Presencial; AUD 70.000 - 109.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

22 days annual leave

In-office role (Sippy Downs)

Paid training

Regular coaching

Incentives & super included

Descripción de la vacante

Youi Insurance in Australia is seeking a retention specialist for a full-time, in-office role based at Sippy Downs (Queensland). You will take inbound calls from customers reviewing renewals or considering cancellation, listen carefully to concerns, and explain cover and pricing to help informed decisions.

You will adjust cover within guidelines and work toward retention targets. Paid training, regular coaching and on-the-job feedback will develop your negotiation and customer-influence skills,

Formación

• Experience in customer-facing roles is advantageous.

Responsabilidades

• A full-time role based in-office at Sippy Downs
• Take inbound calls from customers reviewing renewals or considering cancellation
• Listen carefully to understand their concern, especially around price increases
• Explain cover, pricing and value clearly so customers can make informed decisions
• Adjust cover within approved guidelines where appropriate
• Work toward retention and performance targets
• Follow supportive scripts and compliance requirements to make sure decisions are accurate and fair for our customers
• Handle back-to-back conversations that can be challenging, without letting one call affect the next
• ~$70-109K annually inclusive of super & incentives

Descripción del empleo

Youi Insurance in Australia is seeking a retention specialist for a full-time, in-office role based at Sippy Downs (Queensland). You will take inbound calls from customers reviewing renewals or considering cancellation, listen carefully to concerns, and explain cover and pricing to help informed decisions.

You will adjust cover within guidelines and work toward retention targets. Paid training, regular coaching and on-the-job feedback will develop your negotiation and customer-influence skills,