Customer Retention & Service Specialist

Control Insurance Solutions Pty Ltd.; Brisbane; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Location - Toowong Village office

Be rewarded - bonuses and perks

Leave options

Grow with us

Give back

Take care of yourself

Celebrate the wins

Save money - discounts

Résumé du poste

Control Insurance Solutions Pty Ltd. is seeking a Service & Retention Consultant in Brisbane to engage with customers and deliver high-quality outcomes. In this role you will handle policy updates, respond to emails and calls with care, and support customers to resolve amendment requests efficiently.

The position emphasizes empathy, strong communication, and collaboration within a team, with a focus on accurate information capture and customer satisfaction.

Qualifications

• Experience in a Call Centre environment favourable.
• Excellent communication skills are essential.
• Empathetic attitude with a focus on customer outcomes.
• Strong attention to detail and commitment to high-quality work.

Responsabilités

• Take calls from customers wishing to update or change an existing policy.
• Respond to customer emails and calls, providing excellent customer service.
• Provide support to customers to promptly resolve requests to amend policies.
• Obtain & record information accurately.

Connaissances

Call Centre experience

Customer service

Communication skills

Empathy

Attention to detail

Team player

Willing to learn

Description du poste

Control Insurance Solutions Pty Ltd. is seeking a Service & Retention Consultant in Brisbane to engage with customers and deliver high-quality outcomes. In this role you will handle policy updates, respond to emails and calls with care, and support customers to resolve amendment requests efficiently.

The position emphasizes empathy, strong communication, and collaboration within a team, with a focus on accurate information capture and customer satisfaction.