Small Business Insurance Advisor — Growth & Impact

Youi Pty Ltd; Sunshine Coast Regional; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Performance incentives

Annual reviews

Generous leave

Volunteer leave

Food trucks

Team celebrations

Coaching & growth

Wellbeing sessions

Gym discounts

Insurance discounts

Career growth

Job summary

Youi Pty Ltd is seeking a customer-focused representative for an in-office Small Business Insurance role in Sippy Downs, Queensland. You’ll handle inbound calls, assist with quotes, updates and general enquiries, and guide customers through cover options with a structured call approach.

After paid training, you’ll receive regular coaching and feedback to build confidence and capability, while working toward service and sales targets and maintaining compliance across systems.

Responsibilities

• Take inbound calls about policy updates, quotes, cancellations, and general enquiries
• Follow a clear call structure to help entrepreneurs navigate the complexities of insurance
• Update policy details accurately across multiple systems
• Explain options in simple terms so customers can make confident decisions
• Spot opportunities for additional cover and guide customers through a quote when it fits
• Work toward service and sales targets, with regular feedback and coaching
• Follow scripts and compliance requirements to make sure everything is done properly
• Stay calm and professional when conversations are challenging

Job description

Youi Pty Ltd is seeking a customer-focused representative for an in-office Small Business Insurance role in Sippy Downs, Queensland. You’ll handle inbound calls, assist with quotes, updates and general enquiries, and guide customers through cover options with a structured call approach.

After paid training, you’ll receive regular coaching and feedback to build confidence and capability, while working toward service and sales targets and maintaining compliance across systems.