Retention Specialist: Renewal & Customer Care

Youi Insurance; Sunshine Coast Regional; Presencial; AUD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

22 days annual leave

Rostered days off

Flexible hours

Free skin checks

Flu jabs

Wellbeing sessions

Discounted gym access

Discounted Youi insurance

Descripción de la vacante

Youi Insurance is seeking a Customer Service - Retention Representative to join our team in Sippy Downs. This full-time, in-office role focuses on renewals and retention, helping customers understand cover, pricing and value so they can make informed decisions.

You’ll receive paid training, coaching and ongoing development, with clear career pathways into leadership or specialist roles within Youi. The role emphasizes empathy, resilience and high-quality customer interactions across a full day

Formación

• Experience in customer service or sales is advantageous.
• Ability to handle challenging calls with empathy and clarity.
• Strong communication and negotiation skills under pressure.

Responsabilidades

• Handle inbound calls from customers reviewing renewals or considering cancellation.
• Explain cover, pricing and value to help informed decisions.
• Adjust cover within approved guidelines where appropriate.
• Work toward retention and performance targets.
• Follow scripts and compliance requirements to ensure fair decisions.

Conocimientos

Customer service

Negotiation

Active listening

Communication

Descripción del empleo

Youi Insurance is seeking a Customer Service - Retention Representative to join our team in Sippy Downs. This full-time, in-office role focuses on renewals and retention, helping customers understand cover, pricing and value so they can make informed decisions.

You’ll receive paid training, coaching and ongoing development, with clear career pathways into leadership or specialist roles within Youi. The role emphasizes empathy, resilience and high-quality customer interactions across a full day