Remote Travel Support Specialist

Elevationtravelpartners; Melbourne; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Remote work environment

Training and ongoing guidance

Professional development opportunities

Job summary

Elevationtravelpartners in Australia seeks a Work-From-Home Travel Representative to assist clients before, during, and after trips. In this remote role, you will provide customer support, handle travel-related requests, and help ensure a smooth and enjoyable experience.

You will communicate with clients via email, phone, and messaging, assist with reservations, itineraries, and cancellations, and share destination information and travel requirements.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience preferred (hospitality or travel is helpful but not required).
• Organized and comfortable managing multiple requests.
• Able to learn online systems and tools quickly.
• Interested in travel and helping others plan successfully.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms
• Assist with reservation updates, itinerary adjustments, and cancellations
• Provide accurate information about destinations, travel requirements, and procedures
• Confirm travel details and follow up with clients as departure dates approach
• Address concerns professionally and work toward timely resolutions

Skills

Communication

Interpersonal skills

Customer service

Organized

Online systems

Job description

About the job Work-From-Home Travel Representative

We are seeking a Work-From-Home Travel Representative to assist clients before, during, and after their trips. In this remote role, you will provide customer support, handle travel-related requests, and help ensure each traveler has a smooth and enjoyable experience.

Key Responsibilities

Communicate with clients via email, phone, and messaging platforms

Assist with reservation updates, itinerary adjustments, and cancellations

Provide accurate information about destinations, travel requirements, and procedures

Confirm travel details and follow up with clients as departure dates approach

Address concerns professionally and work toward timely resolutions

Ideal Candidate

Excellent communication and interpersonal skills

Customer service experience preferred (hospitality or travel is helpful but not required)

Organized and comfortable managing multiple requests

Able to learn online systems and tools quickly

Interested in travel and helping others plan successfully

What We Offer

Remote work environment

Training and ongoing guidance

Opportunities for professional development