Remote Travel Support Specialist

Medical Jobs Australia; Toowoomba Regional; Remote; AUD 48,000 - 60,000; Full time

Job summary

Medical Jobs Australia is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves handling travel inquiries, updating itineraries, and ensuring a smooth, stress-free experience from start to finish.

Ideal candidates are highly organized, with strong written and verbal communication, customer service experience in travel or hospitality, and the ability to work independently in a remote environment.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, call center, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Communication skills

Customer service experience

Job description

Medical Jobs Australia is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves handling travel inquiries, updating itineraries, and ensuring a smooth, stress-free experience from start to finish.

Ideal candidates are highly organized, with strong written and verbal communication, customer service experience in travel or hospitality, and the ability to work independently in a remote environment.