Remote Travel Support Lead

Nandosanz; Australia; À distance; AUD 56 000 - 59 000; Temps partiel

Avantages offerts par ce poste

Fully remote flexibility

Travel perks and discounts

Training and support

Collaborative team environment

Résumé du poste

HBTravels Agency USA is seeking a Customer Service Specialist to assist travelers throughout their planning and booking experience. You will help clients with inquiries, provide accurate information, update travel arrangements, and ensure confidence and care from start to finish.

The role emphasizes remote work flexibility, with travel perks, training, and a collaborative team dedicated to exceptional service. Previous customer service experience in travel or hospitality is a plus.”

Qualifications

• High school certificate or equivalent.
• Ability to comfortably sit for long periods of time.
• Good Computer and Typing Skills.
• Comfortable desk and good Internet connection.
• Strong interpersonal skills.

Responsabilités

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto‑shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Connaissances

Communication

Customer service

Attention to detail

Learning aptitude

Interpersonal skills

Formation

High school certificate

Outils

MS Outlook

Excel

Word

Description du poste

HBTravels Agency USA is seeking a Customer Service Specialist to assist travelers throughout their planning and booking experience. You will help clients with inquiries, provide accurate information, update travel arrangements, and ensure confidence and care from start to finish.

The role emphasizes remote work flexibility, with travel perks, training, and a collaborative team dedicated to exceptional service. Previous customer service experience in travel or hospitality is a plus.”