Remote Travel Concierge & Reservations Specialist

Rocket Software; Australia; Remote; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Fully remote

Travel perks

Training & support

Collaborative team

Zusammenfassung

HBTravels Agency USA is seeking a Customer Service Specialist to assist travelers throughout planning and booking, ensuring a confident and cared-for experience from start to finish.

You will respond to inquiries, support bookings, and provide accurate information while maintaining high-quality service. This fully remote role offers growth in travel and customer care within a supportive team.

Qualifikationen

• Experience in customer service, preferably in travel, hospitality, or tourism.
• Excellent written and spoken English with strong attention to detail.
• Comfort with learning new tools and systems quickly.
• Ability to manage multiple chat conversations and multi-task.

Aufgaben

• Respond to customer inquiries via email, phone, and messaging platforms promptly and professionally.
• Assist clients with bookings, modifications, cancellations, and special requests.
• Provide clear information on destinations, documents, and processes.
• Update customer details to ensure accuracy and seamless communication.
• Follow up before and after travel to confirm details and collect feedback.
• Handle concerns with patience and problem-solving.

Kenntnisse

Verbal communication

Written communication

Customer service

Multitasking

Research skills

Chat system experience

CRM software

Tools

Website chat system

CRM software

Jobbeschreibung

HBTravels Agency USA is seeking a Customer Service Specialist to assist travelers throughout planning and booking, ensuring a confident and cared-for experience from start to finish.

You will respond to inquiries, support bookings, and provide accurate information while maintaining high-quality service. This fully remote role offers growth in travel and customer care within a supportive team.