Customer Service Specialist (Remote)

HB Travels; Shire of Baw Baw; Remote; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Fully remote flexibility

Travel perks

Discounted rates

Training and support

Job summary

A travel agency in Australia is looking for a Customer Service Specialist. This remote role involves assisting travelers with inquiries, managing updates to travel arrangements, and providing accurate information. Candidates should have strong communication skills and customer service experience, preferably in travel or hospitality. Enjoy the flexibility to work from anywhere while providing exceptional service and receiving travel perks. Join a motivated team dedicated to supporting travelers,”

Qualifications

• Experience in travel, hospitality, or tourism is a plus.
• Ability to learn new tools, software, and systems quickly.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with booking questions, modifications, and cancellations.
• Provide accurate information on destinations and agency processes.
• Track and update customer details for smooth communication.
• Follow up before and after travel to confirm details.

Skills

Strong verbal and written communication skills

Experience in customer service

Attention to detail

Organizational skills

Service-oriented attitude

Job description

About the Role

We are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. In this role, you will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure each traveler feels confident and cared for from start to finish.

At HBTravels Agency USA, we are committed to providing dependable, high-quality service to clients nationwide.

Key Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with booking questions, modifications, cancellations, and special travel requests.
• Provide clear, accurate information on destinations, travel documentation, and agency processes.
• Track and update customer details to ensure accuracy and smooth communication.
• Follow up before and after travel to confirm details and gather feedback.
• Handle client concerns with patience, empathy, and strong problem‑solving skills.

Benefits

• Fully remote flexibility – work from anywhere with a schedule that fits your lifestyle.
• Travel perks, discounted rates, and industry‑only benefits.
• Training and support to help you grow in the travel and customer care field.
• A collaborative, motivated team environment committed to exceptional service.

What We’re Looking For

• Strong verbal and written communication skills.
• Experience in customer service—experience in travel, hospitality, or tourism is a plus.
• High attention to detail and strong organizational habits.
• Ability to learn new tools, software, and systems quickly.
• A friendly, patient, and service‑oriented attitude.