Remote Travel Concierge & Client Experience Lead

Xpt Software Australia Pty; Ballarat; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Training opportunities

Supportive community

Remote work

Competitive pay

Employee discounts

Flexible schedule

Professional development

Job summary

HJB Travels Agency USA, proudly based in Massachusetts, is expanding its global travel team with a Remote Travel Specialist role.

You will guide clients from planning through safe return, answer questions, arrange itineraries, and resolve issues with professionalism while working remotely. We offer training, mentorship, and ongoing support for agents located in Australia, ensuring you’re equipped to succeed regardless of location.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

Job description

HJB Travels Agency USA, proudly based in Massachusetts, is expanding its global travel team with a Remote Travel Specialist role.

You will guide clients from planning through safe return, answer questions, arrange itineraries, and resolve issues with professionalism while working remotely. We offer training, mentorship, and ongoing support for agents located in Australia, ensuring you’re equipped to succeed regardless of location.