Remote Scheduling & Reservations Specialist

Rocket Software; Australia; À distance; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Fully remote

Travel perks

Training & support

Collaborative team

Résumé du poste

HBTravels Agency USA is seeking a Customer Service Specialist to assist travelers throughout planning and booking, ensuring a confident and cared-for experience from start to finish.

You will respond to inquiries, support bookings, and provide accurate information while maintaining high-quality service. This fully remote role offers growth in travel and customer care within a supportive team.

Qualifications

• Experience in customer service, preferably in travel, hospitality, or tourism.
• Excellent written and spoken English with strong attention to detail.
• Comfort with learning new tools and systems quickly.
• Ability to manage multiple chat conversations and multi-task.

Responsabilités

• Respond to customer inquiries via email, phone, and messaging platforms promptly and professionally.
• Assist clients with bookings, modifications, cancellations, and special requests.
• Provide clear information on destinations, documents, and processes.
• Update customer details to ensure accuracy and seamless communication.
• Follow up before and after travel to confirm details and collect feedback.
• Handle concerns with patience and problem-solving.

Connaissances

Verbal communication

Written communication

Customer service

Multitasking

Research skills

Chat system experience

CRM software

Outils

Website chat system

CRM software

Description du poste

Customer Service Specialist

We are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. In this role, you will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure each traveler feels confident and cared for from start to finish.

At HBTravels Agency USA, we are committed to providing dependable, high-quality service to clients nationwide.

Key Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with booking questions, modifications, cancellations, and special travel requests.
• Provide clear, accurate information on destinations, travel documentation, and agency processes.
• Track and update customer details to ensure accuracy and smooth communication.
• Follow up before and after travel to confirm details and gather feedback.
• Handle client concerns with patience, empathy, and strong problem-solving skills.

Benefits

• Fully remote flexibility - work from anywhere with a schedule that fits your lifestyle.
• Travel perks, discounted rates, and industry-only benefits.
• Training and support to help you grow in the travel and customer care field.
• A collaborative, motivated team environment committed to exceptional service.

What We’re Looking For

• Strong verbal and written communication skills.
• Experience in customer service - experience in travel, hospitality, or tourism is a plus.
• High attention to detail and strong organizational habits.
• Ability to learn new tools, software, and systems quickly.
• A friendly, patient, and service-oriented attitude.

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.