Remote Travel Concierge & Customer Care Specialist

Grill'D; Australia; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote flexibility

Travel perks & discounts

Training & support

Collaborative team environment

Job summary

HBTravels Agency USA is seeking a Customer Service Specialist to assist travelers from planning to booking. You will answer inquiries, provide accurate information, update travel arrangements, and ensure customers feel supported from start to finish.

The role emphasizes strong communication, details orientation, and the ability to manage multiple chat and phone interactions. A remote-friendly environment and growth opportunities are offered.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication.
• Experience in customer service is a plus, especially in travel or hospitality.
• Proficient computer and typing skills; strong research ability.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely, professional manner.
• Assist clients with booking questions, modifications, cancellations, and special requests.
• Provide clear information on destinations, documents, and processes.
• Update customer records to ensure accuracy.
• Follow up before and after travel to confirm details and gather feedback.
• Handle concerns with empathy and effective problem-solving.

Skills

Strong communication

Customer service

Attention to detail

Research ability

Typing skills

Education

High school diploma

Tools

CRM software

Job description

HBTravels Agency USA is seeking a Customer Service Specialist to assist travelers from planning to booking. You will answer inquiries, provide accurate information, update travel arrangements, and ensure customers feel supported from start to finish.

The role emphasizes strong communication, details orientation, and the ability to manage multiple chat and phone interactions. A remote-friendly environment and growth opportunities are offered.