Remote Travel Concierge - Flexible Hours & Growth

Ps Invest Pty Ltd; Australia; Remote; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities within a growing旅

Job summary

Ps Invest Pty Ltd is seeking a Remote Travel Assistance Coordinator to deliver exceptional pre-, during-, and post-trip support. You will respond to inquiries, manage itineraries, and guide clients on travel requirements to ensure stress-free journeys.

The role emphasizes customer-first service, strong communication, and comfort with digital booking tools in a work-from-home setting with flexible hours.

Qualifications

• Experience in customer support, hospitality, or tourism preferred.
• Strong communication and problem-solving abilities.
• Reliable, organized, and able to multitask.
• Comfortable using online systems and digital booking tools.
• Passionate about travel and delivering excellent service.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

Skills

Customer service

Communication skills

Hospitality & tourism experience

Multitasking

Digital booking tools

Tools

Online booking systems

Job description

Ps Invest Pty Ltd is seeking a Remote Travel Assistance Coordinator to deliver exceptional pre-, during-, and post-trip support. You will respond to inquiries, manage itineraries, and guide clients on travel requirements to ensure stress-free journeys.

The role emphasizes customer-first service, strong communication, and comfort with digital booking tools in a work-from-home setting with flexible hours.