Remote Travel Concierge & Support Specialist

Job Q; Australia; À distance; AUD 55 000 - 74 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible hours

Training & mentorship

Growth opportunities

Travel discounts

Positive team culture

Résumé du poste

Job Q is seeking a Remote Travel Assistance Coordinator to provide exceptional support to clients before, during, and after trips. You will respond to inquiries, manage itinerary changes, and guide travelers on requirements to ensure stress-free journeys.

Ideal candidates have customer-support or hospitality experience, strong communication, and a passion for travel. This remote role offers flexible hours and opportunities for growth within the company.

Qualifications

• Customer-first mindset and strong communication are essential.
• Experience in customer support, hospitality or tourism preferred.
• Reliable, organized, and capable of multitasking.
• Comfortable navigating online systems and digital booking tools.
• Passion for travel and delivering excellent service.

Responsabilités

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accommodations.
• Provide accurate guidance on travel requirements and agency policies.
• Conduct proactive check-ins with clients ahead of travel dates.
• Efficiently manage and resolve customer concerns with professionalism.

Connaissances

Customer-first mindset

Strong communication skills

Experience in customer support

Hospitality/tourism experience

Multitasking

Digital booking tools

Description du poste

Job Q is seeking a Remote Travel Assistance Coordinator to provide exceptional support to clients before, during, and after trips. You will respond to inquiries, manage itinerary changes, and guide travelers on requirements to ensure stress-free journeys.

Ideal candidates have customer-support or hospitality experience, strong communication, and a passion for travel. This remote role offers flexible hours and opportunities for growth within the company.