Remote Travel Concierge & Client Advocate

Queensland Government; Newcastle; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work

Full training

Travel discounts

Job summary

Queensland Government is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel questions, providing trip support, and ensuring a smooth experience from start to finish.

The ideal candidate is organized, enjoys helping people, and is excited about working remotely in the travel industry.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience, preferably in travel, hospitality, call centre or support roles.
• Highly organized, dependable and detail-oriented.
• Comfortable working independently in a remote environment.

Responsibilities

• Assist clients remotely via email, phone and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes and special requests.
• Provide guidance on destinations, travel requirements and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues while maintaining a positive customer experience.

Skills

Written & verbal communication

Customer service

Organized & detail-oriented

Independent remote work

Job description

Queensland Government is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel questions, providing trip support, and ensuring a smooth experience from start to finish.

The ideal candidate is organized, enjoys helping people, and is excited about working remotely in the travel industry.