Remote Travel Concierge & Support Specialist

Poyser Motor Group; Victoria; À distance; AUD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Work-from-home flexibility

Flexible hours

Training and mentorship

Résumé du poste

We are seeking a motivated Remote Travel Assistance Coordinator to provide exceptional support to clients before, during, and after their trips. This role focuses on delivering stress-free and enjoyable journeys through proactive communication and accurate travel guidance.

You will respond to inquiries, process itinerary changes, cancellations, and special requests, and use online booking tools to keep clients informed.

Qualifications

• Customer-first mindset and excellent communication required.
• Experience in customer support, hospitality, or tourism preferred.
• Reliable, organized, and capable of multitasking.

Responsabilités

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accommodations.
• Provide accurate guidance on travel requirements and agency policies.
• Conduct proactive check-ins with clients ahead of travel dates.
• Efficiently manage and resolve customer concerns with professionalism.

Connaissances

Customer-first mindset

Strong communication

Customer support experience

Organized and multitask

Digital booking tools

Description du poste

We are seeking a motivated Remote Travel Assistance Coordinator to provide exceptional support to clients before, during, and after their trips. This role focuses on delivering stress-free and enjoyable journeys through proactive communication and accurate travel guidance.

You will respond to inquiries, process itinerary changes, cancellations, and special requests, and use online booking tools to keep clients informed.