Remote Travel Concierge & Support Specialist

Hope Physio; Australia; À distance; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities within a growing

Access to industry discounts andtravel

Résumé du poste

Hope Physio is seeking a motivated Remote Travel Assistance Coordinator to support clients before, during, and after their trips, ensuring stress-free and enjoyable journeys.

You will respond to inquiries, handle itinerary changes, and guide travelers on requirements, with flexible hours and a work-from-home setup. Training and growth opportunities are available within our expanding travel services.

Qualifications

• Customer-first mindset with strong communication skills.
• Experience in customer support, hospitality, or tourism preferred.
• Reliable, organized, and capable of multitasking.
• Comfortable navigating online systems and digital booking tools.
• Passionate about travel and delivering excellent service.

Responsabilités

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

Connaissances

Customer service

Communication skills

Multitasking

Tech-savvy

Outils

Online booking tools

CRM software

Description du poste

Hope Physio is seeking a motivated Remote Travel Assistance Coordinator to support clients before, during, and after their trips, ensuring stress-free and enjoyable journeys.

You will respond to inquiries, handle itinerary changes, and guide travelers on requirements, with flexible hours and a work-from-home setup. Training and growth opportunities are available within our expanding travel services.