Remote Telecoms Customer Care Specialist

Placements24; Newlands; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Medical and dental insurance

Paid training

Career advancement

Employee discounts

Job summary

Placements24 is seeking a friendly, professional Remote Telecoms Customer Service Representative to join a dedicated support team. You will handle inquiries from customers in the Queenstown region and across South Africa, ensuring timely information, issue resolution, and a positive experience.

The role is fully remote, requiring empathetic communication, strong listening, and proficiency with CRM systems to maintain records and resolve issues efficiently.

Qualifications

• Prior customer service or call center experience.
• Excellent verbal and written communication.
• Patient and empathetic demeanor with strong listening.
• Proficient with CRM software and standard office apps.

Responsibilities

• Respond to inquiries via phone, email and chat about services, billing and tech issues.
• Provide accurate information on telecoms products and promotions.
• Troubleshoot basic issues or escalate as needed.
• Maintain accurate records in the CRM system.
• Aim to resolve issues on first contact.

Skills

Customer service

Communication

Active listening

Time management

Remote work

Tools

CRM software

MS Office

Job description

Placements24 is seeking a friendly, professional Remote Telecoms Customer Service Representative to join a dedicated support team. You will handle inquiries from customers in the Queenstown region and across South Africa, ensuring timely information, issue resolution, and a positive experience.

The role is fully remote, requiring empathetic communication, strong listening, and proficiency with CRM systems to maintain records and resolve issues efficiently.