Customer Service Agent

Placements24; Newlands; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health and dental insurance

Flexible work hours

Work from home

Training and career advancement

Job summary

Placements24 is seeking a friendly Customer Service Agent to join their fully remote team, supporting Queenstown-based customers and others. This position offers flexible hours and a supportive, collaborative remote culture.

You will handle inquiries across phone, email, and chat, provide product information, and troubleshoot issues to ensure customer satisfaction. The role emphasizes accurate CRM documentation, timely responses, and escalation when needed, with opportunities for training and

Qualifications

• Previous experience in a customer service role is highly desirable.
• Excellent verbal and written communication skills.
• Strong listening skills and patience when dealing with customer concerns.
• Proficiency in using computers and common software applications.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated workspace are required.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and guide them through resolution steps.
• Document customer interactions and outcomes in the CRM system with precision.
• Escalate complex issues to the appropriate departments when necessary.
• Contribute to team goals by meeting individual performance metrics.

Skills

Customer service experience

Verbal communication

Written communication

Active listening

Time management

Remote work

Technical proficiency

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Agent to join their remote team, supporting customers from Queenstown and beyond. This role is crucial for providing exceptional support, addressing customer inquiries, and resolving issues to ensure a positive experience. As a fully remote position, you will leverage your excellent communication skills to connect with customers across various channels. This is an ideal opportunity for individuals who thrive in a flexible work environment and are passionate about helping others.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and guide them through resolution steps.
• Document customer interactions and outcomes in the CRM system with precision.
• Escalate complex issues to the appropriate departments when necessary.
• Contribute to team goals by meeting individual performance metrics.

Requirements

• Previous experience in a customer service role is highly desirable.
• Excellent verbal and written communication skills.
• Strong listening skills and patience when dealing with customer concerns.
• Proficiency in using computers and common software applications.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated workspace are required.

Benefits

• Competitive annual salary and potential for performance incentives.
• Comprehensive health and dental insurance coverage.
• Flexible work hours and the ability to work from home.
• Opportunities for training and career advancement within the company.
• A supportive remote team culture that values communication and collaboration.