Remote Customer Support Agent: Entry-Level Start

Placements24; Newlands; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Remote work

Paid time off

Training opportunities

Job summary

Placements24 is seeking a dedicated Remote Customer Support Agent to join its fully remote team. This entry-level role serves customers across regions, acting as the first point of contact and ensuring a positive experience from the initial interaction.

You will handle inquiries via phone, email, and chat, provide accurate information on products and policies, and resolve basic issues while escalating more complex cases as needed.

Qualifications

• Prior customer service or call center experience is advantageous.
• Excellent spoken and written English communication.
• Strong listening skills and patience when dealing with customers.
• Able to work independently in a remote setup.
• Stable home office with reliable internet connection.

Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and policies.
• Resolve basic customer issues and complaints, escalating complex cases as needed.
• Document all customer interactions and resolutions accurately in the support system.
• Follow communication scripts and company guidelines while delivering exceptional service.
• Contribute to team goals by meeting key performance indicators for customer satisfaction and resolution times.

Skills

Excellent communication

Active listening

Time management

Customer focus

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 is seeking a dedicated Remote Customer Support Agent to join its fully remote team. This entry-level role serves customers across regions, acting as the first point of contact and ensuring a positive experience from the initial interaction.

You will handle inquiries via phone, email, and chat, provide accurate information on products and policies, and resolve basic issues while escalating more complex cases as needed.