Remote Telecoms Customer Service Representative

Placements24; Newlands; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Medical and dental insurance

Paid training

Career advancement

Employee discounts

Job summary

Placements24 is seeking a friendly, professional Remote Telecoms Customer Service Representative to join a dedicated support team. You will handle inquiries from customers in the Queenstown region and across South Africa, ensuring timely information, issue resolution, and a positive experience.

The role is fully remote, requiring empathetic communication, strong listening, and proficiency with CRM systems to maintain records and resolve issues efficiently.

Qualifications

• Prior customer service or call center experience.
• Excellent verbal and written communication.
• Patient and empathetic demeanor with strong listening.
• Proficient with CRM software and standard office apps.

Responsibilities

• Respond to inquiries via phone, email and chat about services, billing and tech issues.
• Provide accurate information on telecoms products and promotions.
• Troubleshoot basic issues or escalate as needed.
• Maintain accurate records in the CRM system.
• Aim to resolve issues on first contact.

Skills

Customer service

Communication

Active listening

Time management

Remote work

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a friendly, professional, and customer-focused Remote Telecoms Customer Service Representative to join their dedicated support team, serving customers in the Queenstown region and across South Africa. As the primary point of contact for customer inquiries, you will handle a variety of requests, providing timely and accurate information, resolving issues, and ensuring a positive customer experience. This is a fully remote position, allowing you to provide excellent service from the convenience of your home. The ideal candidate is an empathetic communicator with a passion for assisting customers with their telecoms needs.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding services, billing, technical issues, and account management.
• Provide clear and accurate information about telecoms products, services, plans, and promotions.
• Troubleshoot basic customer issues, guiding them through solutions or escalating complex problems to the appropriate departments.
• Process service requests, orders, and account changes efficiently and accurately.
• Maintain detailed and accurate customer records in the CRM system.
• Strive to resolve customer issues on the first contact, ensuring high levels of customer satisfaction.

Requirements

• Previous experience in a customer service or call center role, preferably within the telecommunications industry.
• Excellent verbal and written communication skills, with a patient and empathetic demeanor.
• Strong active listening skills and the ability to understand customer needs quickly.
• Proficiency in using computers, CRM software, and standard office applications.
• Ability to work independently in a remote environment and manage time effectively.
• A reliable internet connection and a quiet, dedicated workspace are required.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Comprehensive medical and dental insurance coverage.
• Paid training program to ensure success in the role.
• Fully remote work arrangement offering excellent work-life balance.
• Opportunities for career advancement within customer support and the broader telecoms field.
• Access to company discounts on services.