Remote Customer Support Agent - Tier 1

Placements24; Newlands; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Remote work

Paid time off

Training opportunities

Job summary

Placements24 is seeking a dedicated Remote Customer Support Agent to join its fully remote team. This entry-level role serves customers across regions, acting as the first point of contact and ensuring a positive experience from the initial interaction.

You will handle inquiries via phone, email, and chat, provide accurate information on products and policies, and resolve basic issues while escalating more complex cases as needed.

Qualifications

• Prior customer service or call center experience is advantageous.
• Excellent spoken and written English communication.
• Strong listening skills and patience when dealing with customers.
• Able to work independently in a remote setup.
• Stable home office with reliable internet connection.

Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and policies.
• Resolve basic customer issues and complaints, escalating complex cases as needed.
• Document all customer interactions and resolutions accurately in the support system.
• Follow communication scripts and company guidelines while delivering exceptional service.
• Contribute to team goals by meeting key performance indicators for customer satisfaction and resolution times.

Skills

Excellent communication

Active listening

Time management

Customer focus

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is actively recruiting for a dedicated Remote Customer Support Agent to join their fully remote team, serving customers across various regions including Queenstown . This entry-level position is ideal for individuals passionate about customer service and adept at resolving common inquiries efficiently. You will be the initial point of contact, providing essential support and ensuring a positive customer experience from the first interaction. This fully remote role offers the flexibility to work from home, requiring a self-motivated individual with excellent communication skills and a stable internet connection to effectively assist our diverse customer base.

Key Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and policies.
• Resolve basic customer issues and complaints, escalating complex cases as needed.
• Document all customer interactions and resolutions accurately in the support system.
• Follow communication scripts and company guidelines while delivering exceptional service.
• Contribute to team goals by meeting key performance indicators for customer satisfaction and resolution times.

Requirements

• Previous experience in a customer service or call center environment is advantageous.
• Excellent verbal and written communication skills in English.
• Strong active listening skills and patience when dealing with customers.
• Basic computer proficiency and the ability to learn new software quickly.
• A dedicated home office setup with a reliable high-speed internet connection.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• The full flexibility of a remote work arrangement.
• Paid time off and company-observed holidays.
• Opportunities for training and advancement within the customer support field.