Remote Travel Support Specialist

Livetripexperience; Canberra; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training on travel systems

Travel discounts

Job summary

Livetripexperience is seeking a dedicated Remote Travel Support Specialist to ensure our clients have a seamless journey from start to finish. You will be the primary contact for travelers, resolving inquiries and managing itinerary changes with empathy.

You should be a problem-solver who thrives in a remote setting, comfortable using booking platforms and remote communication tools. Excellent written and verbal English are essential, and prior experience in customer support or travel is valued.

Qualifications

• Must have strong problem-solving abilities and calm under pressure.
• Excellent written and verbal English communication skills.
• Experience in customer support or travel industry is valued.

Responsibilities

• Act as the first line of support for travelers via email, chat, and phone.
• Process booking modifications, cancellations, and special requests promptly.
• Troubleshoot travel-related issues in real time to minimize client stress.
• Document all client interactions and updates in internal systems.

Skills

Problem solving

Communication

Time management

Remote work

Tools

Booking platforms

CRM systems

Job description

We are looking for a dedicated Remote Travel Support Specialist to ensure our clients have a seamless journey from start to finish. In this role, you will be the primary point of contact for travelers, resolving inquiries and managing itinerary changes with efficiency and empathy. If you are a problem-solver who loves travel, we want to hear from you.

Key Responsibilities

• Act as the first line of support for clients via email, chat, and phone regarding their travel plans.
• Process booking modifications, flight cancellations, and special accommodation requests promptly.
• Troubleshoot travel-related issues in real-time to minimize client stress.
• Maintain up-to-date knowledge of travel requirements and destination protocols to advise clients accurately.
• Document all client interactions and updates in our internal systems.

Ideal Candidate

• Problem Solver: You remain calm under pressure and can think on your feet.
• Tech-Savvy: You are comfortable learning new booking platforms and working with remote communication tools.
• Communicator: Excellent written and verbal English skills are a must.
• Experience: Previous background in customer support or the travel industry is highly valued.
• Reliable: Proven ability to work independently and manage time effectively in a remote setting.

What We Offer

• 100% Remote / Work-from-home setup.
• Flexible scheduling to maintain work-life balance.
• Comprehensive training on our travel systems.
• Travel perks and industry discounts.