Helpdesk Support Analyst

Placements24; Newlands; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote work position

Competitive salary

Comprehensive health insurance

Professional development opportunities

Supportive remote IT team

Job summary

Placements24 is seeking a skilled Helpdesk Support Analyst to join a virtual team supporting operations in Queenstown. This role provides first-line IT support, resolves hardware and software issues, and helps ensure smooth computer systems and networks for employees in a remote setting.

You will respond to requests via phone, email, or chat, document actions, assist with user accounts, and escalate complex problems.

Qualifications

• Proven experience as a Helpdesk Support Analyst or similar IT support role.
• Strong knowledge of computer hardware, software, and network troubleshooting.
• Experience with Windows and macOS operating systems.
• Familiarity with remote support tools and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• A degree or certification in IT or a related field is preferred.

Responsibilities

• Provide technical assistance and support related to computer systems, software, and networks.
• Respond to help requests in a timely manner via phone, email, or other electronic channels.
• Diagnose and resolve hardware and software issues, escalating when necessary.
• Install, modify, and repair computer hardware and software.
• Maintain records of IT support requests, actions taken, and their resolutions.
• Assist with user account management and access permissions.

Skills

Communication skills

Problem solving

Education

IT degree or certification

Tools

Remote support tools

Ticketing systems

Windows

macOS

Job description

About the Role

Our client is looking for a skilled and responsive Helpdesk Support Analyst to join their virtual team, supporting operations in Queenstown . This role is pivotal in providing first-line technical support, resolving IT-related issues, and ensuring the smooth functioning of computer systems and networks for our employees. You will be the go-to person for technical challenges, offering timely solutions and maintaining a high level of user satisfaction. This is a remote opportunity for an IT professional dedicated to exceptional service and technical problem-solving.

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and networks.
• Respond to help requests in a timely manner via phone, email, or other electronic channels.
• Diagnose and resolve hardware and software issues, escalating when necessary.
• Install, modify, and repair computer hardware and software.
• Maintain records of IT support requests, actions taken, and their resolutions.
• Assist with user account management and access permissions.

Requirements

• Proven experience as a Helpdesk Support Analyst or similar IT support role.
• Strong knowledge of computer hardware, software, and network troubleshooting.
• Experience with Windows and macOS operating systems.
• Familiarity with remote support tools and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• A degree or certification in IT or a related field is preferred.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote work position offering flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for continuous professional development and certifications.
• A supportive and collaborative remote IT team.