Remote Field Support Specialist - Eastern Cape Operations

Placements24; Newlands; Hybrid; AUD 85,000 - 128,000; Full time

Benefits offered by this job

Fully remote position

Health and wellness benefits

Home office equipment allowance

Career progression and training

Job summary

Placements24 in Australia is seeking a proactive Remote Field Support Specialist to help clients with installation, maintenance, and remote diagnostics. You will diagnose issues remotely, guide customers through procedures, and document solutions while working from home.

You will use remote monitoring tools, communicate clearly, and coordinate with on-site teams when needed. The role offers a fully remote setup, competitive pay, health benefits, and opportunities for advanced technical training

Qualifications

• Proven experience in technical support, field service, or a related role within Installation & Maintenance.
• Strong capabilities in remote diagnostics, troubleshooting, and problem-solving.
• Proficiency in using remote monitoring and management software.
• Excellent verbal and written communication skills for technical instruction.
• Ability to work independently and manage a remote workload effectively.
• Familiarity with various hardware and software systems commonly used in technical fields.

Responsibilities

• Provide remote technical guidance and support for the installation and configuration of equipment.
• Diagnose and troubleshoot complex technical problems reported by customers using remote access tools.
• Assist clients in performing routine maintenance, upgrades, and repairs on their systems.
• Document all support interactions, solutions, and customer feedback accurately within the company's system.
• Collaborate with on-site technicians and engineering teams to resolve escalated technical issues.
• Develop and maintain technical documentation, guides, and FAQs for remote support processes.

Skills

Remote diagnostics

Troubleshooting

Technical communication

Remote monitoring tools

Independent worker

Hardware & software familiarity

Tools

Remote monitoring software

Job description

About the Role

Our client is seeking a proactive and technically adept Remote Field Support Specialist to bolster their operations, supporting a wide range of clients and equipment primarily in the Eastern Cape . This role is designed for an individual who excels at providing expert virtual assistance for installation and maintenance tasks, diagnosing issues remotely, and guiding clients through complex procedures. Working from home, you will be a crucial link in ensuring our client's technology performs optimally without the need for on-site presence for many common issues. This remote-first position requires strong communication skills, a deep understanding of technical systems, and the ability to deliver exceptional support from anywhere, contributing significantly to client satisfaction and operational efficiency for our client.

Key Responsibilities

• Provide remote technical guidance and support for the installation and configuration of equipment.
• Diagnose and troubleshoot complex technical problems reported by customers using remote access tools.
• Assist clients in performing routine maintenance, upgrades, and repairs on their systems.
• Document all support interactions, solutions, and customer feedback accurately within the company's system.
• Collaborate with on-site technicians and engineering teams to resolve escalated technical issues.
• Develop and maintain technical documentation, guides, and FAQs for remote support processes.

Requirements

• Proven experience in technical support , field service, or a related role within Installation & Maintenance .
• Strong capabilities in remote diagnostics, troubleshooting, and problem-solving.
• Proficiency in using remote monitoring and management software.
• Excellent verbal and written communication skills for technical instruction.
• Ability to work independently and manage a remote workload effectively.
• Familiarity with various hardware and software systems commonly used in technical fields.

Benefits

• Competitive annual salary and bonus opportunities.
• Fully remote position offering significant work-life flexibility.
• Comprehensive health and wellness benefits package.
• Generous allowance for home office equipment and connectivity.
• Opportunities for advanced technical training and career progression.