Remote IT Support Engineer – Industrial Automation

Xpt Software Australia Pty; Geelong; Hybrid; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Mindfulness programme

Volunteer time off

Volunteer donation matching

Employee Assistance Program

On-track wellbeing program

Digital course library

Zusammenfassung

Rockwell Automation is seeking a Remote Support Engineer to join our Remote Support Services team in Hawthorn, Melbourne. You will assist customers with hardware/software issues across controllers, HMI, networks, and related tech, in a hybrid work setting.

The role emphasizes analysis, troubleshooting, documentation, and knowledge sharing to improve customer outcomes. You will report to the Team Lead, Remote Support Services, and collaborate across engineering, quality, and product management to

Qualifikationen

• Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience with industrial automation products or systems.
• Strong analytical and troubleshooting skills.
• Effective verbal and written communication with customers.
• Ability to work collaboratively in a fast-paced technical environment.

Aufgaben

• Provide technical support to customers through phone, chat, and electronic support channels.
• Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
• Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
• Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.
• Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
• Contribute to the Knowledge-Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.

Kenntnisse

Analytical thinking

Troubleshooting

Customer-focused communication

Ausbildung

Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field

Jobbeschreibung

Rockwell Automation is seeking a Remote Support Engineer to join our Remote Support Services team in Hawthorn, Melbourne. You will assist customers with hardware/software issues across controllers, HMI, networks, and related tech, in a hybrid work setting.

The role emphasizes analysis, troubleshooting, documentation, and knowledge sharing to improve customer outcomes. You will report to the Team Lead, Remote Support Services, and collaborate across engineering, quality, and product management to