Remote Social Inbox Support Specialist

HRS Talent Solutions; Coffs Harbour; Remote; AUD 42,000 - 44,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Job summary

HRS Talent Solutions is seeking a Social Media Customer Service Assistant to handle inquiries received via the social inbox and email. You will read messages, provide short, accurate replies using approved information, and escalate to the right team when needed. This role focuses on supportive, not promotional, communications and does not involve content creation.

Remote-friendly, the position can be full-time or part-time. Hours and channel coverage will be confirmed after opening.

Qualifications

• Experience with social inboxes or office administration is helpful, but not required.
• Ability to read messages, follow approved information, and provide concise replies.
• Comfort with remote work setups and privacy guidelines.
• Attention to detail and ability to hand off questions to the right team.

Responsibilities

• Answer simple questions using approved information via social inbox and email.
• Direct more complex requests to the appropriate internal teams.
• Provide courteous, concise replies and maintain privacy guidelines.
• Keep conversations organized with accurate handoffs and context.

Job description

HRS Talent Solutions is seeking a Social Media Customer Service Assistant to handle inquiries received via the social inbox and email. You will read messages, provide short, accurate replies using approved information, and escalate to the right team when needed. This role focuses on supportive, not promotional, communications and does not involve content creation.

Remote-friendly, the position can be full-time or part-time. Hours and channel coverage will be confirmed after opening.