Remote Account Access Support Specialist

HRS Talent Solutions; City Of Greater Geraldton; Remote; AUD 66,000 - 69,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Sign-in Support Assistant to handle remote account-access inquiries. The role focuses on providing first-response guidance and approved self-service steps without accessing passwords.

You will maintain clear case records, follow the approved identity process, and route complex issues to the specialist team. Training will be provided, and strong written communication is essential for patient, accurate support.

Qualifications

• This is not a technical engineering job.
• You will not change code or investigate system logs.
• The company will train you on its online help material, security boundaries, and referral process.

Responsibilities

• Read incoming account-access messages in the assigned support queue.
• Check the existing case for earlier guidance and customer replies.
• Send approved instructions for routine password-reset or sign-in steps.
• Ask a concise clarifying question when the problem is unclear.
• Record the guidance provided and the status of the inquiry.
• Refer verification, security, or persistent access problems to the designated team.
• Protect customer information and follow the employer's authentication policy.

Job description

HRS Talent Solutions is seeking a Customer Service Sign-in Support Assistant to handle remote account-access inquiries. The role focuses on providing first-response guidance and approved self-service steps without accessing passwords.

You will maintain clear case records, follow the approved identity process, and route complex issues to the specialist team. Training will be provided, and strong written communication is essential for patient, accurate support.