Remote Customer Follow-Up Specialist

Hrstalentsolutions; Australia; Remote; AUD 62,000 - 66,000; Full time

Benefits offered by this job

Remote work

Job summary

Hrstalentsolutions is seeking a Customer Follow-up Correspondence Assistant. This fully remote, full-time role focuses on reviewing email threads, ensuring promised actions are clear, and sending courteous follow-ups using approved guidance.

You will draft concise messages, attach standard resources when applicable, and keep accurate records in the customer system. Training on company processes will be provided.

Qualifications

• Experience in customer service or office administration is useful but not required.
• Familiarity with an online inbox and basic computer navigation helps you get started.

Responsibilities

• Review assigned online email threads and identify those waiting for a customer or internal reply.
• Check the last response and any stated follow-up date before contacting someone.
• Draft short messages based on approved guidance rather than inventing a policy answer.
• Attach an available standard resource when it directly answers the question.
• Record replies and status changes in the assigned customer system.
• Send a complex or sensitive issue to the correct person with its context intact.
• Flag a message that appears to have reached the wrong customer record.

Skills

Written communication

Attention to detail

Job description

Hrstalentsolutions is seeking a Customer Follow-up Correspondence Assistant. This fully remote, full-time role focuses on reviewing email threads, ensuring promised actions are clear, and sending courteous follow-ups using approved guidance.

You will draft concise messages, attach standard resources when applicable, and keep accurate records in the customer system. Training on company processes will be provided.