Remote Social Inbox Specialist: Message Triage & Support

Hrstalentsolutions; Coffs Harbour; Remote; AUD 42,000 - 44,000; Full time

Benefits offered by this job

Remote work

Job summary

Hrstalentsolutions is hiring a Social Media Message Triage Assistant to manage customer inquiries via social inbox and email. You’ll read messages, provide short, approved replies, and route more complex questions to the right team. The role supports an existing channel and emphasizes accurate handoffs and documentation.

The position is remote, with options for full-time or part-time hours. You’ll work with a guidance-driven process to ensure consistent, professional customer service without

Qualifications

• Experience writing short, professional replies.
• Ability to route conversations to the right internal teams.
• Comfort with keeping messages organized and tracked.

Responsibilities

• Sort and triage messages in the social inbox and email.
• Provide short, approved replies to common questions.
• Direct more complex requests to the appropriate team.
• Support an existing communication channel, not content creation.
• Ensure proper handoffs with context for follow-up.
• Keep conversations separate and well-documented across agents.

Job description

Hrstalentsolutions is hiring a Social Media Message Triage Assistant to manage customer inquiries via social inbox and email. You’ll read messages, provide short, approved replies, and route more complex questions to the right team. The role supports an existing channel and emphasizes accurate handoffs and documentation.

The position is remote, with options for full-time or part-time hours. You’ll work with a guidance-driven process to ensure consistent, professional customer service without