Remote Account Access Support Specialist

Hrstalentsolutions; City Of Greater Geraldton; Remote; AUD 66,000 - 69,000; Full time

Job summary

Hrstalentsolutions is seeking an Account Access Message Assistant for a remote, full-time customer service role. You will respond to online inquiries with approved guidance, read context, and route unusual issues to a specialist, without accessing passwords or bypassing security.

The position emphasizes clear written communication, careful note-taking, and following authentication policies. You will log cases, provide approved steps for password reset, and help customers navigate the standard

Qualifications

• Customer service or office administration experience is helpful.
• Clear written communication is essential.
• Patience and attention to security steps are required.

Responsibilities

• Read incoming account-access messages in the assigned support queue.
• Check the existing case for earlier guidance and customer replies.
• Send approved instructions for routine password-reset or sign-in steps.
• Ask a concise clarifying question when the problem is unclear.
• Record the guidance provided and the status of the inquiry.
• Refer verification, security, or persistent access problems to the designated team.
• Protect customer information and follow the employer's authentication policy.

Job description

Hrstalentsolutions is seeking an Account Access Message Assistant for a remote, full-time customer service role. You will respond to online inquiries with approved guidance, read context, and route unusual issues to a specialist, without accessing passwords or bypassing security.

The position emphasizes clear written communication, careful note-taking, and following authentication policies. You will log cases, provide approved steps for password reset, and help customers navigate the standard