Remote Service Intake Specialist

HRS Talent Solutions; Gold Coast City; Remote; AUD 62,000 - 66,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Intake Assistant for full-time remote work on the Gold Coast, Australia. The role involves reading inbound messages or forms, recording details, identifying request types, and routing complete requests to the appropriate team.

It emphasizes accurate intake and privacy, with newcomers able to learn the categories and flow. The position supports initial service intake rather than final resolutions, and requires comfort with online forms and brief

Qualifications

• Comfort reading messages closely and entering information into online forms.
• Customer service experience is valuable for acknowledging concerns.
• Office administration experience helps keep records accurate and trackable.
• No formal background required; newcomers can learn categories and workflow.

Responsibilities

• Read an assigned email or submitted form in full.
• Find related customer or service record when enough detail is provided.
• Identify request type using employer’s categories.
• Check for essential details like a reference or contact method.
• Ask a focused question when a required fact is missing.
• Open or update the request in the online system.
• Route a complete request to the team responsible for next steps.

Skills

Reading messages closely

Entering information into online forms

Writing short replies

Customer service experience

Office administration experience

Job description

HRS Talent Solutions is seeking a Customer Service Intake Assistant for full-time remote work on the Gold Coast, Australia. The role involves reading inbound messages or forms, recording details, identifying request types, and routing complete requests to the appropriate team.

It emphasizes accurate intake and privacy, with newcomers able to learn the categories and flow. The position supports initial service intake rather than final resolutions, and requires comfort with online forms and brief